In today’s hyper-automated world, businesses face a paradox. We want speed, accuracy, and scalability — but we also need flexibility, judgment, and human oversight. Robility Interact bridges this gap with a platform built for human-in-the-loop automation — where bots and people collaborate, not compete.

Let’s explore how Interact reshapes digital workflows and unlocks a smarter way to automate.

Why Human-in-the-Loop Still Matters

Imagine a robot processing customer claims. It handles routine approvals flawlessly — until it encounters a missing document or an unusual customer request. Most automation systems would stop or throw an error. Robility Interact does something better: it routes the case to a human, lets them intervene, then hands control right back to the robot.

This seamless handoff is the heart of Interact.

Whether it’s robot-human-robot, human-robot, or robot-human interactions, Interact enables cooperation between machines and people — exactly when it matters most.

Real Use Cases That Drive Value

Robility Interact powers automation across industries with real impact:

• Hybrid Automation: A robot gathers data, but a human makes the final call — like approving a contract or validating a lead.

• Exception Handling: When automation hits a roadblock, cases are routed to humans who resolve issues before bots resume work.

• Multi-System Integration: Interact connects CRMs, ERPs, and ticketing systems, allowing both bots and people to update and sync data in real time.

• Report Generation: Automated workflows trigger dynamic reports for review, analysis, and monitoring — keeping humans informed without manual effort.

The Core Features That Make It Work

Fields: Structured Data at the Core

Everything in Interact starts with fields — the individual data units passed between bots and humans. Whether it’s a simple text input or a dropdown menu, Interact supports 16 types of fields, ensuring precise and flexible data handling.

Queues: Workflow, Managed

Interact uses six specialized queues to manage workflow states, from initial processing to business and system exceptions, rejections, and completion. These queues ensure every task finds its place — and keeps moving forward.

Business Rules: Smart, Conditional Logic

With an intuitive rule engine, Interact lets users build If/Else conditions that guide the movement of data between queues and actions. No-code logic ensures workflows adapt dynamically to real-world needs.

Email Configuration: Stay in the Loop

Set up automatic notifications for any stage of the workflow. Whether a task is assigned, completed, or needs attention, the right people are always informed.

Master Data: Reusable Inputs Made Easy

Interact simplifies repeat processes by letting you store and reuse standardized inputs — perfect for consistent data like country lists, categories, or common issue types.

More Than Automation — It’s Collaboration

Robility Interact isn’t just another automation platform. It’s designed for reality — where exceptions happen, data is messy, and human insight is irreplaceable.

By letting humans and robots work together in real-time, Interact helps businesses:

> Improve speed without sacrificing control

> Handle complexity without chaos

> Turn automation into a team effort

Conclusion: The Future Is Hybrid

Automation doesn’t mean removing humans — it means using them wisely. Robility Interact proves that automation is most powerful when it includes people at the right moments.