workflow status is not being updated properly

@abi-nandhan This issue may occur when the Robility Runner service is not actively running on the VM. This service is essential for the robot to execute tasks and update the machine status, Runner status, and workflow updates to Robility Manager.

@abidurai

How can I check the service status?

@abi-nandhan

You can check the service status by following these steps:

1. Access Services App: Open the Services application on the VM. You can do this by typing services.msc in the Run dialog or search bar.
2. Locate the Service: Look for the “Robility Runner” service in the list of services.
3. Verify Status: Ensure the service status is “Running.” This indicates that the robot is ready to execute tasks.
4. Stopped/Paused: If the service is stopped or paused, the robot won't be able to run. You'll need to start or restart the service in this case.

@abidurai What actions should I take if the service is not running?