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Durai
@abidurai
Robility Support Team
Member
Joined: Feb 13, 2024
Last seen: Jun 23, 2025
Topics: 13 / Replies: 60
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RE: experiencing issues with Robility Runner while executing tasks

@abi-nandhan To minimize errors, terminate all active sessions and close any background processes. Avoid using the machine or VM during the automation...

8 months ago
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RE: experiencing issues with Robility Runner while executing tasks

@abi-nandhan These issues typically arise when someone attempts to log in to the VM during bot execution or while other background processes are runni...

8 months ago
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RE: experiencing issues with Robility Runner while executing tasks

@abi-nandhan Multiple active sessions can lead to several problems, such as: Screen Resolution Conflicts: Different sessions may have varying sc...

8 months ago
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RE: experiencing issues with Robility Runner while executing tasks

@abi-nandhan To ensure that the Runner can execute its tasks smoothly, it's important to prevent interference from other active user sessions.

8 months ago
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RE: Performance Issues

@abi-nandhan A simple restart of the VM can often help. This action can free up locked resources and reset processes. After restarting, be sure to che...

8 months ago
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RE: Performance Issues

@abi-nandhan You can identify these issues when tasks fail to execute, unusual delays occur, or processes remain stuck. Additionally, if the system ...

8 months ago
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RE: Performance Issues

@abi-nandhan These performance issues may arise due to system resource locks, stuck processes, or other VM-specific problems.

8 months ago
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RE: Invalid Key

@abi-nandhan No, that’s not the usual process. Typically, you only need to disconnect the license from Runner, and the same license key should work. I...

8 months ago
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RE: Invalid Key

@abi-nandhan Hello, I encountered the same issue recently. I was able to resolve it by removing the machine name from the Deploy Robots page, which al...

8 months ago
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RE: Unable to view the queues

@abi-nandhan Even though the user roles may be the same, the queue access is not automatically transferred during project import. This is a security ...

8 months ago
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RE: Unable to view the queues

@abi-nandhan When importing project configuration from one project to another, queue access must be provided manually. This applies not only to queue ...

8 months ago
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RE: Login Issues

@abi-nandhan You’ll only be able to sign in with the “Azure AD” option if your tenant admin has enabled Azure AD integration at the "Identity Provider...

8 months ago
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RE: Login Issues

@abi-nandhan The invite link should be in your email inbox from Robility.AI. Please click the "Confirm" button, which will redirect you to the sign-up...

8 months ago
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RE: Login Issues

@abi-nandhan Hi, can you confirm if, after receiving the invite via email, you clicked the "Confirm" button to sign up for the platform?

8 months ago
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RE: Login Issues

@abi-nandhan Hi, can you confirm if, after receiving the invite via email, you clicked the "Confirm" button to sign up for the platform?

8 months ago
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