Multiple Tenants

Organizations can create multiple tenants within the same structure, allowing them to streamline management, enhance efficiency, and maintain uniformity in handling data, resources, and user access across all tenants.

This capability is exclusively available to the organization admin, who can create multiple tenants depends on the selected organizational structure. If the organization adopts a multi-tenant setup—such as:

a. Multi-organization with multiple tenants, or
b. Single organization with multiple tenants

How to add multiple tenants?

The Organization Admin who signs up and creates the platform has the privilege to add multiple tenants for their organization. Admins can seamlessly switch between tenants using the same login credentials without affecting data, settings, or administrative tasks.

When the admin signs up, the first tenant is automatically created with the name provided during the signup process. To add additional tenants to the organization, follow these steps:

1. Login to the platform.
2. Once you logged into the platform, the user will be displayed the list of organizations.
3. Upon clicking on the organization’s name, the list of tenants or the tenant created against it will be displayed.
4. Click on the setting icon parallel to the organization name.
5. Choose “Add Tenant” option.
6. The Add tenant pop up appears on the screen.
7. Enter the Tenant name in the box. Note that the tenant will be created against the organization displayed on the tenant creation screen.
8. Choose the deployment model as “LIVE, STABLE, DEV or BETA version and select the create button.
9. A new database will be setting up for the created tenant. This might take a few minutes to complete.
10. Once the setup has been, the tenant’s name will appear on the list.

The newly added tenant will now be accessible alongside existing tenants, enabling efficient management and seamless transitions. 

Tenant Switch

Users and tenant administrators can easily switch between tenants as needed. Follow these steps to switch to a different tenant:

1. Click on the organization name at the top of the page.
2. On the top left corner, you can see the breadcrumbs displayed as “Robility AI / RPA / Automation / Products” (here “RPA” is the organization name).
3. You will be redirected to the Tenant Selection Choose your desired tenant.

This process ensures a seamless transition between tenants while maintaining data integrity

Tenant Status

All tenants under an organization, whether active, expired or requires renewal, will be displayed in the Tenant List section.

Active Tenants: These appear as clickable hyperlinks, allowing users to navigate directly to the respective tenant’s platform.
Expired Tenants: These remain visible on the list but are inaccessible until the license is renewed. Click here to learn how to renew your license. 
Requires Renewal: This section notifies users to renew the tenant license before it expires.