URN Management

URN Management

In this specific section, users can efficiently manage transactions by pushing them back, reviewing their history, and unlocking cases that have encountered failures. The URNs are automatically locked during processing or updating the transactions. If any exceptions occur or if a transaction fails, it enters into a locked state. Robility provides an option to unlock and push these cases back to the original queue, allowing users to retry the process.

The unique number, referred to as the “URN” (Unique Reference Number), will be displayed on the “Queues page” in “Interact menu.” This identifier varies for each transaction, whether uploaded individually (“Single”) or in bulk (“Multiple” transactions). Represented as a hyperlink, authorized users can easily navigate to view the details uploaded for each transaction.

This URN Management functionality ensures that users have control over transactional processes, enabling them to address issues promptly and efficiently. Furthermore, the option to unlock cases provides a strategic mechanism to troubleshoot any processing hiccups. This proactive approach aligns with Robility’s commitment to user-friendly and effective transaction management, promoting a seamless experience even in the face of exceptions or failures.

Only authorized users can perform the actions in the URN Management. Click here to know about the roles and permissions.

How to unlock transactions?

1. Login to the Robility Manager and navigate to the respective project where Interact is configured.
2. You will be directed to “Queues” page, click on “URN Management” tab on the top.
3. From the top right corner, select the “Action” drop-down and choose the “Unlock” option.
4. The transactions that are locked during the process will appear here.
5. Select the transactions that needs to be unlocked.
6. Provide “REMARKS” to unlock and click on the “Unlock” button.
7. The transactions will be unlocked and available in the respective queue.

How to backpush the transactions?

1. Login to the Robility Manager and navigate to the respective project where Interact is configured.
2. You will be directed to “Queues” page, click on “URN Management” tab on the top.
3. From the top right corner, select the “Action” drop-down and choose the “Backpush” option.
4. The transactions that are available for the current date will appear here.
5. Select the transactions that needs to be back pushed to another queue.
6. Choose the queue from the “TO Queue” option.
7. Provide “REMARKS” to unlock and click on the “Unlock” button.
8. The transactions will be transferred to the specified queue.