Authentication
The Robility Manager provides users with the option to choose their preferred authentication method based on their organization’s requirements. There are two types of authentications available which ensures both convenience and security in the login process.
Authentication Types
Username and Password Authentication:
The tenant will be configured with default authentication as Username and password. The users have to enter their registered mail ID and Password created while activating the account when accessing the platform. Click here to know about the user invite process.
Single Sign on with Microsoft:
The SSO can be integrated with Microsoft when the Tenant/ Organization Admin has configured with the Azure AD account. The authentication with Microsoft can be processed only when the admin has completed the signup process. To sign up with Microsoft Azure, click here.
How to authenticate and sign in?
Once the Organization and the tenant has been created. The users can be invited to the platform. The invitation to the platform for signing up can be authenticated through Microsoft. Follow the below steps to configure the Microsoft Azure account.
1. Login to the platform.
2. Click on the settings icon against the organization name.
3. Choose Identity provider option.
4. The default option will be selected as Username and Password.
5. Click on the Microsoft option and save button.
6. The page will be refreshed and logged out.
7. Now, you will be able to sign with Microsoft Azure AD account.
8. Further, you can invite the users to the platform.
Password Recovery
If a user forgets their password to access the platform, they can easily reset it by following the steps below:
1. On the login screen, click the “Forgot Password” link to begin the password recovery process.
2. In the provided field, enter the email ID that is registered with the platform, and then click the Proceed button.
3. The system will send a password reset email to the entered email address with further instructions.
4. Open the email and click the Reset Password button to initiate the password reset process.
5. After clicking the reset button, a second email will be sent containing a temporary password that you can use to log in.
6. Open the second email and click the Click Here to Login link. This will redirect you to the login page where you can enter your credentials.
7. On the login page, enter your registered email ID and the temporary password provided in the email, and log in.
8. Once logged in with the temporary password, you will be redirected to a page where you can set a new password.
9. On the reset page, enter your new password, confirm it, and save the changes. Your new password will now allow you to access the platform.
Troubleshooting steps
When authenticating with Microsoft, if the provided business mail id( Robility Manager) is not registered with Azure App registration services, they will have to create a new one. An error message will be thrown displaying as “Azure AD authentication failed.” To configure with Azure AD App Registration, click here.
