URN Management
URN Management allows authorized users to manage transactions by reviewing transaction history, unlocking failed transactions, and pushing transactions back to the original queue for retry.
The URN (Unique Reference Number) is automatically generated for each transaction and is displayed as a hyperlink on the Queues page under the Interact menu. A unique URN is assigned to every transaction, whether added individually (Single) or in bulk (Multiple).
During transaction processing or updates, the URN is automatically locked. If an exception occurs or the transaction fails, it remains in a locked state. Authorized users can unlock the transaction and push it back to the original queue, allowing the transaction to be processed again.
This functionality helps users efficiently manage failed or interrupted transactions and take appropriate action without manually recreating the transaction.
Note: Only authorized users can perform URN Management actions. For more information, see Roles and Permissions.
How to Unlock Transactions?
Follow the steps below to unlock transactions:
1. Log in to Robility Manager and navigate to the project where Interact is configured.
2. On the Queues page, click the URN Management tab.
3. From the top-right corner, click the Action drop-down and select Unlock.
4. The transactions currently in a locked state are displayed.
5. Select the transactions to be unlocked.
6. Enter the Remarks and click Unlock.
7. The selected transactions are unlocked and moved back to their respective queues.
How to Backpush Transactions?
Follow the steps below to backpush transactions to another queue:
1. Log in to Robility Manager and navigate to the project where Interact is configured.
2. On the Queues page, click the URN Management tab.
3. From the top-right corner, click the Action drop-down and select Backpush.
4. The transactions available for the current date are displayed.
5. Select the transactions to be backpushed to another queue.
6. Select the destination queue from the To Queue option.
7. Enter the Remarks and click Backpush.
8. The selected transactions are transferred to the specified queue.
