ListAllRecentTickets

This activity retrieves a comprehensive list of recent tickets from the system for the past 7 days. It is useful for viewing and managing the entire ticket inventory in one go.

Properties

INPUT

Timeout: This parameter indicates the timeout value for establishing a connection to the Zendesk application.
If the connection cannot be established within this specified time, it will throw an exception.

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

RecentTickets: It helps to view the output of the activity as the recent tickets retrieved from past 7 days.

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

* Represents mandatory fields to execute the workflow.