ListAllTicketComments

This activity helps the user to retrieve and display all comments associated with a specific ticket or a group of tickets. It provides a detailed list of comments, including their content, authors, and timestamps.

Properties

Configuration

Once you select the respective project name where Zendesk has been authenticated, the activity will automatically retrieve the available connections for that project.

If you have not added the connection, click here to learn more. 

Below are the properties available after the project has been integrated:

Zendesk: *This parameter indicates the account name associated with the integration.

INPUT

Fields: This parameter specifies any fields o the comment section to filter and retrieve the comments from the specified Ticket ID.

It accepts the input value in “Array of String” datatype. You can either hardcode the values in “Array of String” format variable or provide the values in “Array of String” datatype.
When left empty, it will not be considered.

Include: This parameter specifies the list of users to whom the CC emails will be sent.

It accepts input values in the “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “Array of String” datatype.

When left empty, it will not be considered.

SortOrder: This parameter indicates to sort and retrieve the comments based on the below,

Ascending: It helps to retrieve the comments in ascending order.
Descending: It helps to retrieve the comments in ascending order.

By default, the order will be fetched and retrieved in “Ascending order”.

TicketID: *This parameter indicates to provide the “TICKET ID” against which the comments needs to be retrieved.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

Timeout: This parameter indicates the timeout value for establishing a connection to the Zendesk application.

If the connection cannot be established within this specified time, it will throw an exception.

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

TicketComments: It helps to view the output of the activity as the comments retrieved from the provided Ticket ID.

* Represents mandatory fields to execute the workflow.