DownloadAttachments

This activity helps the user to download both inline and explicit attachments from a Zendesk ticket. It enables the user to download multiple attachments in a loop and saves them to the specified folder path.

Properties

Configuration

Once you select the respective project name where Zendesk has been authenticated, the activity will automatically retrieve the available connections for that project.

If you have not added the connection, click here to learn more. 

Below are the properties available after the project has been integrated:

Zendesk: *This parameter indicates the account name associated with the integration.

INPUT

TicketID: *This parameter indicates to provide the ticket ID from which the attachments need to be downloaded from the application.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

Overwrite: Indicates to overwrite the “Files” that are being downloaded from the “ticket ID” in the specified path. By default, the box will be “unchecked”.
Check: Overwrites any existing files with the same name in the specified directory.
Uncheck: Throws an error if a file with the same name already exists.

FolderPath: *Indicates to provide the “FilePath” to download the attachments against the specified ticket ID. You can either hardcode the values in “String” datatype or can enter the values in “String”. When left blank, it will not be considered. This parameter accepts values in “String” datatype.

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

DownloadStatus: It provides the ability to view the status of the attachments downloaded from the ticket. It returns values in “Boolean”.

True: Indicates that the attachment has been downloaded successfully without any errors.
False: Indicates that the attachment has been not downloaded due to an unexpected error being thrown.

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

* Represents mandatory fields to execute the workflow.