SearchTicket

This activity helps the user to search and retrieve the list of tickets from the specified status if provided any.

Properties

Configuration

Once you select the respective project name where Zendesk has been authenticated, the activity will automatically retrieve the available connections for that project.

If you have not added the connection, click here to learn more. 

Below are the properties available after the project has been integrated:

Zendesk: *This parameter indicates the account name associated with the integration.

INPUT

Assignee: This parameter specifies the “Assignee” ID of the person whose list of tickets needs to be retrieved.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

DueDate: This parameter specifies the “Date” against which the list of tickets needs to be searched and retrieved.

DataType: It accepts the input value in “String” datatype.
Format: YYYY/MM/DD

You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

When left empty, it will not be considered.

Organization: This parameter specifies the “Organization” ID/ name of whose list of tickets needs to be retrieved.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

Priority: This parameter allows you to retrieve a list of tickets based on the specified priority.

Urgent: Allows you to retrieve tickets with an urgent priority based on its impact.
High: Allows you to retrieve tickets with high priority based on its impact.
Normal: Allows you to retrieve tickets with normal priority based on its impact.
Low: Allows you to retrieve tickets with low priority based on its impact.

Requester: This parameter specifies the “Requester” of the person whose list of tickets needs to be retrieved.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

Status: It indicates to retrieve the list of tickets from the specified status.
• New
• Open
• Pending
• Hold
• Solved
• Closed

Subject: This parameter specifies the “Subject” of the ticket that needs to be retrieved.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

Tags: This parameter specifies the “tags” from which the ticket needs to be retrieved.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

Timeout: This parameter indicates the timeout value for establishing a connection to the Zendesk application.

If the connection cannot be established within this specified time, it will throw an exception

Type: This parameter allows you to select the type of ticket from which the list needs to be retrieved.

Problem: Tickets related to the root cause of one or more incidents.
Incident: Tickets related to unplanned interruptions or reductions in service quality.
Question: Tickets that involve inquiries or requests for information.
Task: Tickets that require specific actions to be completed.

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

Tickets: It helps to return the list of tickets from the specified parameters as the result of the activity. It returns the “List” datatype.

* Represents mandatory fields to execute the workflow.