UploadAttachments

This activity helps the user to upload files or documents to a specific ticket. These attachments can include images, documents, or other relevant files that assist in resolving tickets or providing additional information. 

Limitation

This activity allows the upload of files up to a maximum size of 50 MB.

Properties

INPUT

Attachment: *This parameter indicates to provide the attachment path of the file that needs to be uploaded. You can also choose file path using the browse option.   

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

Filename: *This parameter indicates to provide the name of the file that needs to be uploaded for the attachment. 

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

AttachmentDetails: It helps the user to view the information about the attachment details uploaded. This output includes the following data:

Attachment ID: A unique identifier for the uploaded file.
File Name: The name of the file that was uploaded.
File Size: The size of the uploaded file in bytes.
Content Type: The type of the uploaded file (e.g., PDF, JPEG).
Content URL: A link to access or download the uploaded attachment within Zendesk.
Created At: The timestamp when the file was uploaded.

FileToken: *It refers to the unique ID of the attachment that has been uploaded. It returns the values in “String” datatype. 

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

* Represents mandatory fields to execute the workflow.