DeleteTicket

This activity helps the user to delete the specified ticket ID from the Zendesk application.

Properties

Configuration

Once you select the respective project name where Zendesk has been authenticated, the activity will automatically retrieve the available connections for that project.

If you have not added the connection, click here to learn more. 

Below are the properties available after the project has been integrated:

Zendesk: *This parameter indicates the account name associated with the integration.

INPUT

TicketID: *This parameter indicates to provide the ticket ID, which requires to be deleted from the application.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

DeletedStatus: It provides the ability to view the status of the deleted ticket. It returns values in “Boolean”.

True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

* Represents mandatory fields to execute the workflow.