Update Record

This activity allows users to update records such as users, tickets, groups, organizations, categories, and more in the connected Zendesk account.

Properties

Configuration

Once you select the respective project name where Zendesk has been authenticated, the activity will automatically retrieve the available connections for that project.

If you have not added the connection, click here to learn more. 

Below are the properties available after the project has been integrated:

Zendesk: *This parameter indicates the account name associated with the integration.

Input

Object Type: *Specifies the record to be selected from the drop-down list to update into the connected account. It accepts values of the ‘String’ data type.

Object ID: *Specifies the provide the selected Object’s ID to update and it accepts values of the ‘String’ data type.

Manage Properties

Use this wizard to configure the standard fields for the selected records. You can select the fields, assign a default value or a corresponding variable, and save the configurations. 

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

Record ID: Returns the unique ID generated for the updated record. The output is in the ‘Int64’ data type.

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

* Represents mandatory fields to execute the workflow.