UpdateGroup

This activity helps the user to modify and update the details of an existing group of agents for the specific GroupID. It is useful for updating group names, adjusting access settings, or changing the agents assigned to a group.

Properties

INPUT

Description: This parameter indicates to provide the description of the group that needs to be modified against the GroupID.  

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

GroupID: *This parameter indicates to provide the unique “GroupID” against which the details need to be modified. 

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

IsPublic: Use this option to make the created group accessible to everyone in the Zendesk application. If left unchecked, the group will only be available to specific members.  

Name: This parameter indicates to provide the name for the group to be created. 

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

GroupDetails: It helps the user to view the information about the newly created group in Zendesk. This output includes the following data:

URL: Provides the URL to created group. 
Group ID: The unique identifier for the group.
Group Name: The name assigned to the group.
IsPublic: Indicates whether the group is public or restricted to specific members.
Created At: The timestamp when the group was created.
Updated At: The timestamp of the most recent update to the group.

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

* Represents mandatory fields to execute the workflow.