CreateGroup

This activity allows the user to create a new group in the Zendesk application for reporting incidents. It represents a collection of agents to whom tickets can be assigned.

Properties

Configuration

Once you select the respective project name where Zendesk has been authenticated, the activity will automatically retrieve the available connections for that project.

If you have not added the connection, click here to learn more. 

Below are the properties available after the project has been integrated:

Zendesk: *This parameter indicates the account name associated with the integration.

INPUT

Description: This parameter indicates to description of the group to describe the purpose of it. 

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

IsPublic: Use this option to make the created group accessible to everyone in the Zendesk application. If left unchecked, the group will only be available to specific members.  

Name: *This parameter indicates to provide the name for the group to be created. 

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

GroupDetails: It helps the user to view the information about the newly created group in Zendesk. This output includes the following data:

URL: Provides the URL to created group. 
Group ID: The unique identifier for the group.
Group Name: The name assigned to the group.
IsPublic: Indicates whether the group is public or restricted to specific members.
Created At: The timestamp when the group was created.
Updated At: The timestamp of the most recent update to the group.

GroupID: *It helps to view the unique Group ID for the newly created group as output. It returns the result in String datatype. 

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

* Represents mandatory fields to execute the workflow.