DeleteRecord

This activity allows the user to permanently delete the specific record from the Zendesk application.

Properties 

Configuration

Once you select the respective project name where Zendesk has been authenticated, the activity will automatically retrieve the available connections for that project.

If you have not added the connection, click here to learn more. 

Below are the properties available after the project has been integrated:

Zendesk: *This parameter indicates the account name associated with the integration.

INPUT

FileToken: This parameter indicates the unique identifier that is used as reference for the file that has been uploaded to Zendesk ticket. When you want to delete a specific file that has been attached to a ticket, you need to provide the File Token.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

ObjectID: *This parameter indicates the unique identifier associated with the specific record that you want to retrieve. Depending on the Object Type selected (such as Ticket, User, Organization, etc.), the Object ID refers to the distinct ID that helps to identify the particular entity in the Zendesk application.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

ObjectType: This parameter indicates the specific type of data entity you want to retrieve from Zendesk application. You can choose the option from the dropdown in the activity interface. There are totally 17 object type from which you can retrieve the specific data. 

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

DeletedStatus: It provides the ability to view the status of the deleted record from the Zendesk system. It returns values in “Boolean.”
True: Indicates that the record has been deleted successfully.
False: Indicates that the record has not been deleted due to an unexpected error being thrown.

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

* Represents mandatory fields to execute the workflow.