GetRecord

This activity allows the user to retrieve specific record’s detailed information from the Zendesk application. It can be used to fetch details of any tickets, ticket metrics, requests, users etc which can be further utilized in the process.  

Properties

Configuration

Once you select the respective project name where Zendesk has been authenticated, the activity will automatically retrieve the available connections for that project.

If you have not added the connection, click here to learn more. 

Below are the properties available after the project has been integrated:

Zendesk: *This parameter indicates the account name associated with the integration.

INPUT

AuditID: This parameter indicates the unique identifier assigned to an audit trail entry for a specific ticket. Each time a ticket is updated—whether it’s a status change, assignment update, or field modification—an audit record is generated. The Audit ID allows you to retrieve detailed historical information about changes made to the ticket, such as:

• Who made the update
• What specific changes were made (e.g., status changed from “open” to “closed”)
• When the change occurred (timestamp)
• Any associated comments or notes

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

ObjectID: *This parameter indicates the unique identifier associated with the specific record that you want to retrieve. Depending on the Object Type selected (such as Ticket, User, Organization, etc.), the Object ID refers to the distinct ID that helps to identify the particular entity in the Zendesk application.

It accepts the input value in “String” datatype. You can either hardcode the values in “String” format variable or provide the values in “String” datatype.

ObjectType: This parameter indicates the specific type of data entity you want to retrieve from Zendesk application. You can choose the option from the dropdown in the activity interface. There are totally 17 object type from which you can retrieve the specific data. 

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

Output: It helps the user to view the information about the retrieved object’s details in a list format.

OutputTypeClass: It helps to view the class of the object type that has been selected. This field will be auto populated when the object type is chosen. 

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

* Represents mandatory fields to execute the workflow.