ListAllTickets

This activity retrieves a comprehensive list of all tickets from the system for the past 30 days. 

Properties

Configuration

Once you select the respective project name where Zendesk has been authenticated, the activity will automatically retrieve the available connections for that project.

If you have not added the connection, click here to learn more. 

Below are the properties available after the project has been integrated:

Zendesk: *This parameter indicates the account name associated with the integration.

INPUT

MaxRecords: This parameter indicates to provide the maximum number of records to be retrieved.

It accepts input values in “Integer”. You can either hardcode the values in “Integer” format variable or provide the values in “Integer” datatype.

When left empty, it will not be considered, and it will retrieve all the tickets numbers from the past 30 days.

PageSize: This parameter specifies the maximum number of records to display per page.

It accepts input values in “Integer” format. You can either hardcode the values as an “Integer” or provide them through an “Integer” datatype variable.

When left empty, it will not be considered.

Timeout: This parameter indicates the timeout value for establishing a connection to the Zendesk application.

If the connection cannot be established within this specified time, it will throw an exception.

MISC

DisplayName: Displays the name of the activity. The activity name can be customized, which aids in troubleshooting.

SkipOnError: Specify the “Boolean” value as “True” or “False.”
True: Continue executing the workflow regardless of any errors thrown.
False: Halt the workflow if it encounters any errors.
None: If the option is left blank, the activity will, by default, behave as if “False” were chosen.

Version: It indicates the version of the feature being used.

OUTPUT

Result: It provides the ability to view the execution status of the activity. It returns values in “Boolean.”
True: Indicates that the activity has been executed successfully without any errors.
False: Indicates that the activity has been unsuccessful due to an unexpected error being thrown.

TicketList: *It helps the user to view the output of the activity as the list of the tickets retrieved from the Zendesk application. Declare a variable to view the output.

* Represents mandatory fields to execute the workflow.